Business phone systems and customer service have come a long way from the purgatory era of being on hold forever, forced to endure music that could permanently damage your ears.
Your customers hang up frustrated after twenty minutes of hold music, still needing help. They abandon chat sessions with AI bots that can't understand "I need to speak to a human." Video calls drop mid-explanation, forcing them to start over with someone new.
Topics: Business Communications, Customer Service, Analytics, Unified Communications
Artificial intelligence (AI) is transforming customer service as we know it, not as a replacement for human support, but as a powerful partner in delivering faster, smarter, and more personalized interactions.
Topics: Business Communications, Artificial Intelligence, Customer Service
