Your customers hang up frustrated after twenty minutes of hold music, still needing help. They abandon chat sessions with AI bots that can't understand "I need to speak to a human." Video calls drop mid-explanation, forcing them to start over with someone new.
Topics: Business Communications, Customer Service, Analytics, Unified Communications
Artificial intelligence (AI) is transforming customer service as we know it, not as a replacement for human support, but as a powerful partner in delivering faster, smarter, and more personalized interactions.
Topics: Business Communications, Artificial Intelligence, Customer Service
