The GoToConnect VoIP and unified communications and collaboration (UCC) platform, already called a “COVID essential MVP” by some businesses, has added new features and product bundles to meet the growing demand for flexible and remote post-pandemic work models.
“During this past year it became very evident that many businesses were ill-equipped to support a remote or flexible workforce and they need tools like GoToConnect skyrocketed,” said Paddy Srinivasan, Chief Product and Technology Officer at LogMeIn, maker of GoToConnect.
GoToConnect: Tech That Can Move with You
The GoToConnect platform, which can be accessed on mobile devices, won high praise from users who had to shift to remote work at the onset of the pandemic.
"Now as we prepare for a life post-pandemic one thing is clear, employees do not want to go back to the office full time and business leaders need to support that desire in order to retain talent. Employees want flexibility to work from home, collaborate in an office, or travel. And they need their technology to move with them,” Srinivasan said.
GoToConnect platform, with its user-friendly interface and robust capabilities earned a SIIA CODiE Award last May for “Best Collaboration Solution”.
“What makes GoToConnect so impressive is the sheer number of features available, with the platform offering businesses more than 100 calling, collaboration, and mobile features and tools, as well as several video conferencing services,” writes Tech Radar’s Brian Turner in his review of “Best Business Phone Systems of 2021”.
New GoToConnect Features Focus on Hybrid Work Models
Not resting on its success, LogMeIn has announced new GoToConnect features and integrations that support hybrid work models as many companies expect employees to split time between the office and remote in the future.
New GoToConnect features to support this new way of working include:
- Updated Mobile Experience: With the expectation that many employees will continue to work remotely much of the time, GoToConnect enables these employees to be more productive by receiving and making work calls on their mobile device without using their personal number. The refreshed experience, as robust as the desktop application, offers improved features such as Find Me and Follow Me, Advance Call Flip, Shared Extension, Voicemail Transcriptions, and much more.
- Enhanced Contact Center Options: Cloud contact centers are crucial to maintaining business productivity and continuity, and with GoToConnect Support Center’s latest updates, agents will be more productive as users are given access to Configurable Permissions, Customized Pause Reasons, and a new 60-day free trial offer.
- GoToConnect Support Center also intends to launch Customizable Dashboards, Auto Queue Call Back, Intelligent Call Routing as well as a new product, called Revenue Center. Revenue Center will provide outbound calling functionality, primarily focused on Sales organizations. Revenue Center includes all the functionality of GoToConnect Support Center, released in 2020, plus Outbound Dialer, Pre-recorded Agent Messages, and a Coaching Assistant.
- GoToConnect Support Center also intends to launch Customizable Dashboards, Auto Queue Call Back, Intelligent Call Routing as well as a new product, called Revenue Center. Revenue Center will provide outbound calling functionality, primarily focused on Sales organizations. Revenue Center includes all the functionality of GoToConnect Support Center, released in 2020, plus Outbound Dialer, Pre-recorded Agent Messages, and a Coaching Assistant.
- Unified Admin Experience: The new GoTo Admin is designed to make admins more productive by delivering a single administration portal from which to manage users, licenses, and settings for multiple products. With a user-centric focus, Admins receive full control over their system in a way that they do not have to be retrained when purchasing and adding other GoTo portfolio products. It features an advanced UX design that is intuitive to use and navigate for first-time or expert admins.
GoToConnect Now Fully Integrated with Microsoft Teams
In addition to the features above, GoToConnect can now be fully integrated with Microsoft Teams to help simplify and improve workflow.
The new changes include:
- Updated GoToConnect Teams Connector: The GoToConnect Teams Connector provides a seamless and native integration for end-users with Microsoft Teams, thereby allowing users to continue to use Microsoft Teams with GoToConnect powering their telephony service on the back end with direct routing capabilities and advanced features like Click to Call and User Presence without leaving the Microsoft Teams application.
- Microsoft Teams Edition: High quality, reliable cloud phone system from GoToConnect that fully connects with Microsoft Teams: With the Microsoft Teams edition of GoToConnect, businesses already using Microsoft Teams are able to combine the high-quality audio of GoToConnect with the collaboration solutions of Microsoft Teams. This offering has been tailored to be a simplistic, voice-only version of the GoToConnect product. The Microsoft Teams Edition comes without GoToConnect’s Messaging and Meeting capabilities, to pair with Microsoft’s internal-team focused product.
GoToConnect Adds Three New Product Bundles
Three new product bundles allow GoToConnect customers the flexibility to add-on LogMeIn products to consolidate communications, collaboration, security, and remote support.
The new bundles include:
GoToConnect Basic: Simplified cloud telephony, messaging, and meetings: Includes high quality and reliable PBX from GoToConnect and basic meeting and messaging features. Includes integrations with platforms like Outlook and GSuite. Designed with small business in mind.
GoToConnect Standard Plus: Cloud telephony, messaging, meetings, password management and virtual events: GoToConnect Standard adds advanced features to its core voice, meeting, and messaging capabilities. Designed to make it easier to stay connected to each other and includes 100+ award winning features such as Visual Dial Plan Editor and real time analytics. The Plus tier also adds password management with LastPass Teams and Basic Events with GoToWebinar Lite.
GoToConnect Premium Plus: Cloud telephony, messaging, meetings, password management, video enabled rooms, virtual events and remote support: Premium Plus gives businesses the tools needed to empower their entire work-from-anywhere workforce. This plan offers an enterprise-grade unified communications platform plus GoToConnect Support Center to help create better customer service outcomes, from the home, office, or on-the-go. It also includes GoToRoom to turn huddle rooms into video enabled meeting spaces, GoToWebinar to equip organizations to host virtual events, trainings, and companywide town halls, GoToAssist to identify, diagnose and solve issues remotely, as well as LastPass Enterprise to protect and secure your organization’s devices and access points.
Contact ATSI today to learn how we can help provide your business with GoToConnect or other solution-driven business communication products.
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