As the needs of today’s business become increasingly complex, so do the jobs of network and systems administrators. When designing their organization’s IT architecture, they must consider the need for security, redundancy and uptime, not to mention the impact of business process applications such as ERP and CRMon servers and phone systems.
For many small and medium-sized businesses, finding a balance between growth and budget is challenging. They need to make the most of everything they have: people, resources and money. Usually, the winning equation includes finding ways to work smarter and faster – without degrading their decision-making abilities or burning out employees.
Although the adoption of cloud phones is on the rise, many businesses still choose to keep their traditional desk phones. At first glance, this may seem surprising, but it makes more sense when you consider the diversity of office environments used in the business world today. For some organizations, a cloud-only approach best suits their needs. Others find a mixed environment is optimal.
Not that long ago, businesses used online video in a limited number of ways. Its high cost and low quality made it a less-than-desirable solution for team meetings, and before high-definition cameras became common on mobile devices, it was simply impractical for a worker to try video-messaging a colleague.
Growth – that most desirable of outcomes – can be a double-edged sword. As a company increases in size and becomes more complex, the systems and processes that once supported its workforce may begin to seem inadequate. Pressure points emerge: To accommodate more clients, you need to invest in more powerful business applications and tools. Yet, to do so increases the costs and complicates your choices. To maintain profitability, you need both cutting-edge programs and high-quality talent – often on a shoestring budget.
Customer service is now more important than ever for businesses of all industries. Thanks to social media, one bad experience can turn into a brand management nightmare that erodes customer loyalty and turns business away. With so many competitive businesses to choose from today, customers now often make their final selection based solely on the customer service reviews.
It’s a Monday afternoon. Calls are rolling in, there are countless voicemails to respond to, and business is humming along. Then, seemingly out of nowhere, Courtney the sales manager knocks on your door with a perplexed look on her face.
Imagine for a moment that you're a sales manager at a growing company and you've just been tasked with building a remote team of 40 sales reps. Your company's headquarters is in Boston, but these reps will primarily work out of their home offices and much of their time will be spent on the phone — either initiating conversations with prospective clients or engaging existing customers.